- 0800 193 5051
- info@yourloft4storage.co.uk
YOUR LOFT 4 STORAGE
Clear terms for quotations, installations, payments and customer rights.
These terms explain how we provide loft boarding, access, insulation and related installation services, what you can expect from us, and what we ask from you before and during the work.
If anything in your quotation or these terms is unclear, contact us before accepting the work and we will explain the relevant part.
0800 193 5051
info@yourloft4storage.co.uk
These terms form part of the agreement between you and Your Loft 4 Storage. Your written quotation and any written order confirmation also form part of the contract. If there is a conflict between general information on the website and your written quotation, the quotation will describe the work you have specifically agreed to purchase.
Last updated: 30 September 2026.
0800 193 5051
info@yourloft4storage.co.uk
Your Loft 4 Storage supplies loft storage installation and related home improvement services.
Business address: Unit 8, Delta Trading Estate, Bilston Rd, Wolverhampton, WV2 2QD, United Kingdom.
Company number: 17067771, registered in England and Wales.
VAT number: 515607207.
Telephone: 0800 193 5051.
Email: info@yourloft4storage.co.uk.
These terms apply to products and services supplied or installed by Your Loft 4 Storage for domestic customers. They explain how quotations and orders work, how installation is arranged, payment responsibilities, cancellation, complaints and other important matters.
Please read the quotation and these terms carefully before accepting an order. If you believe anything is incorrect or unclear, tell us before work is booked so that it can be clarified in writing.
A contract is formed when we accept your order or otherwise confirm in writing that we will carry out the work. We may provide an order number or booking reference, which should be quoted when contacting us about the installation.
If we cannot accept an order, for example because of product availability, safety concerns, access limitations or circumstances outside our reasonable control, we will tell you and will not charge you for work that has not been supplied.
We may contact you using the telephone number, email address or other contact details you provided with your enquiry or order.
Our loft boarding and access services are intended to create practical storage access and storage areas. Standard loft boarding is not the same as a habitable loft conversion and does not, by itself, make a loft suitable for use as a bedroom, living room or other habitable space.
Photographs, samples and product images on our website are illustrative. Finishes, colours and product details can vary, and the products supplied will be those identified in your quotation or agreed substitute.
Any load, use or technical limitations specifically stated in the quotation, product instructions or handover information must be followed.
If you want to change the agreed work, contact us as soon as possible. We will tell you whether the change is practical and whether it affects the price, materials or installation date. We may ask you to confirm the revised scope in writing before proceeding.
We may make minor changes where necessary to comply with law, safety requirements, product availability or reasonable technical improvements, provided the change does not materially reduce what you have agreed to purchase. If a material change is required, we will discuss it with you before proceeding.
Installation dates. We will agree an installation date or window with you. Any timescale is an estimate unless expressly confirmed as fixed. Many straightforward loft installations are completed in around one working day, but larger or more complex work can take longer.
Delays. If work is delayed by circumstances outside our reasonable control, we will contact you and take reasonable steps to minimise disruption.
Access. You must provide safe and reasonable access to the property and work area at the agreed time. If access is not available, reasonable additional costs caused by the failed visit may be chargeable where permitted by law.
Personal items. Unless your quotation includes clearance or moving services, the working area should be cleared before installation. We will not dispose of personal belongings unless this has been expressly agreed.
Health and safety. Please keep children, pets and other persons away from the working area unless an installer confirms it is safe to enter. Follow any handover instructions about when the loft, ladder, hatch or newly installed components can first be used.
We may use suitably qualified employees, installers or subcontractors to carry out some or all of the agreed work.
Any workmanship guarantee, product warranty or manufacturer guarantee that applies to your order will be stated in your quotation, order confirmation, product documentation or other written information supplied to you.
Guarantees do not cover damage caused by misuse, overloading, unauthorised alteration, neglect, accidental damage or failure to follow product or handover instructions. Manufacturer warranties are subject to the manufacturer’s own terms.
Nothing in this section limits your statutory consumer rights.
Your statutory cancellation rights depend on how and where the contract was made. Where the Consumer Contracts Regulations apply to a distance or off-premises contract, you will normally have a 14-day cancellation period for a service contract, subject to the applicable rules and exceptions.
If you ask us to start work during a statutory cancellation period, we may ask you to make an express request in writing or another durable form. If you then cancel after work has begun, you may be required to pay a proportionate amount for the service already supplied, where the law allows this.
Outside any statutory right to cancel, please tell us as soon as possible if you need to cancel or postpone an installation. We may recover reasonable losses or costs actually incurred as a result of cancellation where permitted by law and where the relevant term is fair.
You may also have the right to end the contract where goods or services are faulty, misdescribed, not supplied with reasonable care and skill, or where another statutory remedy applies.
We may end the contract if you materially breach it, for example by repeatedly failing to provide information or access needed for us to carry out the work, provided we act reasonably and comply with applicable consumer law.
We are responsible for foreseeable loss or damage caused by our breach of contract or negligence. Nothing in these terms excludes or restricts liability where it would be unlawful to do so.
Unless specifically included in the quotation, we do not accept responsibility for repairing pre-existing defects or deterioration in the property, including concealed structural defects, defective plaster, unstable lath and plaster, existing cracks, poorly fixed ceilings, defective wiring, pipework or other hidden conditions.
If an unforeseen condition affects the agreed work, we will explain the issue and, where additional work is needed, agree the scope and price before proceeding wherever reasonably possible.
Loft boarding is for the use described in the quotation and handover information. We are not responsible for damage caused by misuse, neglect, overloading, unauthorised alterations, or use of the loft or access equipment outside any stated limitations.
We provide our domestic services for private household use. We are not responsible for business losses, loss of profit or loss of business opportunity arising from domestic work, except where the law does not allow such liability to be excluded.
The price payable is the price in the accepted quotation, together with any agreed written variations. VAT will be dealt with as stated on the quotation or invoice and in accordance with the law.
Payment method, deposit requirements and due dates will be set out in the quotation, order confirmation or invoice. Unless otherwise agreed, payment becomes due in accordance with those written payment terms.
If you believe an invoice is incorrect, contact us promptly so that the disputed item can be reviewed. Any undisputed amount remains payable in accordance with the agreed terms.
Any interest or recovery costs for late payment will only be charged where permitted by law and where the applicable term has been clearly communicated and is fair.
If you believe there is a problem with the installation, please contact us as soon as reasonably possible and give us a fair opportunity to inspect the work and, where appropriate, put matters right.
Telephone: 0800 193 5051.
Email: info@yourloft4storage.co.uk.
Post: Unit 8, Delta Trading Estate, Bilston Rd, Wolverhampton, WV2 2QD.
Please do not instruct another contractor to alter or repair the disputed work before we have had a reasonable opportunity to inspect it, unless urgent action is reasonably necessary to prevent injury or further damage. This does not affect your statutory rights.
We use personal information to respond to enquiries, prepare quotations, administer orders, arrange installations, process payments, deal with aftercare and meet legal or regulatory obligations.
More information about how we use personal data is available in our Privacy Policy.
We are under a legal duty to supply services with reasonable care and skill and to provide goods and services that comply with applicable consumer law. These terms do not remove or reduce rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 where applicable, or other mandatory consumer protection law.
If you need independent information about consumer rights, you can contact Citizens Advice or another appropriate consumer advice service.
Send us the quotation reference or the part you want explained. We would rather clarify the scope before installation than leave anything open to interpretation.
